Return and Exchange Policy
• Time Frame:
You have 5 (Working) days from the date of purchase to initiate a return or exchange. For the Address email at kweenstudiopk@gmail.com or contact at 03314044154
• Process for Exchange:
To initiate an exchange:
• Contact our customer service at kweenstudiopk@gmail.com or Whatsapp at (03314044154/03366036947) with your order number and details of the item you wish to exchange.
We will provide instructions on how to proceed.
• Condition of Items:
To be eligible for a return, items must be:
* Unused and in their original packaging
* Unopened, with all tags attached
• Receipt Requirement:
A receipt or proof (order number/date and day of order placement) of purchase is required for all returns.
• Refund Method:
Refunds will be processed to the original payment method (Via Bank transfer or Jazzcash/Easypaisa) within 2-3 business days after we receive the returned item.
• Exclusions:
Unfortunately, we cannot accept returns on:
* Personalized or custom items
* Used or opened products will not be returned or exchanged.
* Items marked as final sale
• Shipping Cost for Return/Exchange:
Customers are responsible for return/Exchange shipping costs unless the item is defective or damaged.
• Wrong, Damaged or Defective Items
If you receive a wrong item or any item that is defective or damaged, please contact us within 5 working days of receiving your order. We will arrange for a replacement or refund at no additional cost.
• Contact Us:
For any questions or concerns regarding our return and exchange policy, please reach out to our customer service team at [kweenstudiopk@gmail.com] or [03314044154/03366036947].
