KWEEN Matte Top Coat, Soak Off Top Coat Nail Polish, Gel Top Coat with Matte Finish and Long Lasting

Return and Exchange Policy

• Time Frame:

You have 5 (Working) days from the date of purchase to initiate a return or exchange. For the Address email at kweenstudiopk@gmail.com or contact at 03314044154

• Process for Exchange:

To initiate an exchange:
• Contact our customer service at kweenstudiopk@gmail.com or Whatsapp at (03314044154/03366036947) with your order number and details of the item you wish to exchange.
We will provide instructions on how to proceed.

• Condition of Items:

To be eligible for a return, items must be:
* Unused and in their original packaging
* Unopened, with all tags attached

• Receipt Requirement:

A receipt or proof (order number/date and day of order placement) of purchase is required for all returns.

• Refund Method:

Refunds will be processed to the original payment method (Via Bank transfer or Jazzcash/Easypaisa) within 2-3 business days after we receive the returned item.

• Exclusions:

Unfortunately, we cannot accept returns on:
* Personalized or custom items
* Used or opened products will not be returned or exchanged.
* Items marked as final sale

• Shipping Cost for Return/Exchange:

Customers are responsible for return/Exchange shipping costs unless the item is defective or damaged.

• Wrong, Damaged or Defective Items

If you receive a wrong item or any item that is defective or damaged, please contact us within 5 working days of receiving your order. We will arrange for a replacement or refund at no additional cost.

• Contact Us:

For any questions or concerns regarding our return and exchange policy, please reach out to our customer service team at [kweenstudiopk@gmail.com] or [03314044154/03366036947].

Shipping Policy – Kween Studio

Welcome to Kween Studio!
We aim to deliver your orders as quickly and efficiently as possible. Please read our shipping policy carefully to understand our delivery timelines and terms.

1. Order Processing Time

• 
  All orders placed within Pakistan are processed within 24 hours (Monday to Saturday, excluding public holidays).
  

2. Delivery Timeframes

• 
  Within Lahore:
  After dispatch, delivery takes 1 to 2 working days.
  
• 
  Main Cities (e.g., Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.):
  Delivery takes 2 to 5 working days after dispatch.
  
• 
  Other Areas (Non-Main Cities):
  Delivery may take 3 to 6 working days after dispatch, depending on courier availability and location.
  

3. Urgent Delivery – Lahore Only

• 
  For urgent deliveries within Lahore, customers must make advance payment.
  
• 
  Shipments will be delivered via InDrive or Yango within 2 to 3 hours of order confirmation.
  
• 
  Delivery charges for urgent deliveries are paid by the customer directly to the delivery partner.
  

4. Fast Delivery – Other Cities

• 
  For fast (overnight) delivery to other cities, advance payment is required.
  
• 
  Orders will be shipped via Leopard or TCS Overnight service.
  
• 
  Delivery charges for this service will be paid by the customer.
  

5. Additional Information

• 
  Delivery times are estimates and may vary due to weather, courier delays, or unforeseen circumstances.
  
• 
  Once your order has been dispatched, you will receive a tracking number via SMS or email.
  
• 
  Kween Studio is not responsible for courier delays once the parcel has been handed over to the shipping company.
  

6. Contact Us

If you have any questions about your shipment or need assistance with urgent delivery, please contact us at:
📧 info@kweenstudio.pk
📞 [03314044154]

Office Time : 10am to 6pm